Admin & Support
A bilingual customer service representative supports customers in two languages, most often English and Spanish, by answering questions, resolving issues and documenting each interaction. The role matters because it keeps non-English-speaking customers from being underserved and protects satisfaction and retention.
Median pay
$44,770a year
Customer service representatives, U.S. BLS, May 2025
The role
Companies hire one when a growing share of customers speak another language, or when call volume in that language is overwhelming the current team or an outside vendor.
Typical responsibilities
Core skills
Tools and systems
Related titles
Typical background
Typically a high school diploma, verified fluency in both languages, and one to two years in customer service or call center work.
At a glance
The essentials for planning the hire: level, background, how you can hire and what the role typically pays.
Request talent
Share a few details and a administrative and support recruiter will be in touch. There is no obligation and no cost to talk.
What happens next
Request talent
Takes about two minutes. A specialist recruiter will call you back within one business day.
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Send your resume once and a administrative and support recruiter will match you to bilingual customer service representative roles that fit your experience, pay expectations and the way you want to work. We only put you forward for roles you have said yes to, and it is always free.
FAQ
Straight answers to the questions employers and candidates ask about this role.
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A bilingual customer service representative supports customers in two languages, most often English and Spanish, by answering questions, resolving issues and documenting each interaction. The role matters because it keeps non-English-speaking customers from being underserved and protects satisfaction and retention. Typical responsibilities include: handle inbound calls, chats and emails in English and a second language; resolve billing, order and account issues on the first contact when possible; translate policies and instructions accurately for customers with limited English.
Look for bilingual fluency, active listening, conflict de-escalation, data entry accuracy, written communication and product knowledge. Experience with Zendesk, Salesforce Service Cloud, Five9, Genesys Cloud and Microsoft Teams is common in this role.
Yes. A bilingual customer service representative is one of the roles employers most often hire on contract, for projects, busy periods, leave cover and vacancies. Contract-to-hire is also an option if you want to work together before making a permanent offer.
Resumes overstate language ability, so test it. Use a short structured conversation or role-play in the second language with a fluent evaluator, and a written exercise if the job involves email or chat. A specialist recruiter can screen this before candidates reach you.
It depends on the channel. Phone-only roles need strong spoken fluency and listening, while chat, email and ticket work require accurate grammar and spelling in both languages. State the channels in the posting so candidates and recruiters screen for the right skill.
Related roles
Every role in the practice is recruited by the same specialist team.
